All invoices are due prior to the start of services. Cash, Zelle, or Venmo are all accepted forms of payment currently.

Prices are subject to change if the actual executed time of service is longer than the time booked, if there is damage to property caused by the pet, if the pet has urine or bowel release inside the home, or if additional services are requested. Additional charges apply if your pet requires transport to the vet or requires supplies to be acquired and purchased by the sitter. Rustic Tails Pet Services will issue additional invoices after the initial payment for services, for any additional or corrected charges due for that booking.

All services are considered confirmed/booked once confirmed with the owner. For a first-time client, bookings are confirmed after the meet and greet with the sitter if the client does not cancel the booking or bring up any concerns or issues to the owner and the below noted cancellation fees apply. Holiday/Peak Seasons are as determined by staff and a holiday fee applies for all services. 

We do work with reactive/aggressive pets upon evaluation during a meet and greet. Sitters reserve the right to report bites, attacks, and any false or misleading information provided by the owner regarding a pet’s temperament to local authorities at their discretion. Owner’s will be responsible for any medical costs arising from a pet’s behaviors.

Rustic Tails reserves the right to charge additional fees as deemed appropriate and necessary for non-payment or overdue invoices. Rustic Tails also reserves the right to send invoices to collection or bring clients to court if payment for services is not rendered, at the cost of the client. 

Cancellation Policies:

Drop in visits/walks are subject to a $25 no notice cancellation fee per visit if the sitter begins to travel to the client's home and/or arrives at the home and the visit is unable to be completed or canceled by the client.

House Sitting services are subject to a 25% cancellation fee if cancelled with less than 2 weeks' notice (minimum 14 days notice) and a 50% cancelation fee if cancelled with less than 1 weeks' notice (minimum 7 days notice) at all times of the year.

Boarding clients are subject to a 25% cancellation fee if cancelled with less than 2 weeks' notice (minimum 14 days notice) during Holidays or peak seasons.